Notification: Please notify us within 24 hours of receiving the damaged product. Refund is issued only on receiving the damaged, wrong, and not received products. No order cancellation is allowed. 

​

Provide Evidence: To expedite the process, we request a full video of the unboxing of the parcel. This video should clearly show the condition of the packaging and the damaged item(s). This video evidence helps us in assessing the issue accurately and expediting the resolution.

​

Contact Us: Reach out to our customer support team at [storemelon.in@gmail.com] and provide the video along with your order number and relevant details. Our team will guide you through the return process.

​

Return and Refund: Once the video evidence is received and reviewed, we will initiate the return process for the damaged item(s). A replacement for the damaged product(s) will be shipped to you, or a refund will be issued based on your preference.

​

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​

Conditions for Returns and Refunds:

Returns and refunds for damaged goods are applicable only if the above steps are followed within the specified timeframe.

​

We reserve the right to refuse returns or refunds if the required evidence is not provided or if the damage is not clearly visible in the video provided.

​

NOTE: There could be some delays in transit during festive times of which our store won’t be liable and no refunds will be offered for the same.